Service Policy

Cancellation Policy

If there is inclement weather where the excursion cannot take place, the tour will be rescheduled. If the rescheduling cannot be done, your money will be refunded.

For groups, the 50% down payment required to book services is refundable up to 30 days before the service takes place.

Cancellations for reasons other than the aforementioned shall not be permitted unless otherwise indicated by El Tour Caribe.

Disclaimer

This contract between the customer and El Tour Caribe (Hereinafter referred to as the service provider) is subject to the following terms and conditions.

Release/limitations of liabilities

By participating, the customer assumes risk of personal injury, loss or damage to him/herself and his/her personal possessions. The customer releases the service provider from all direct, indirect, punitive incidentals. Special or consequential damages arising from or related to the provision of services, including economic loss, physical or mental injury, or any act, omission or negligence, even if caused in whole or in part by the negligent conduct of the service provider or its employees or agents. If the service provider is unable by law to exclude its liability, the customer agrees that the service provider’s liability is limited to the value of the service purchased.

Indemnification of the Tour Operator

The customer acknowledges having read and understood the Tour Operator’s Terms and Conditions and agrees to discharge and indemnify the Tour Operator with whom the customer travelled from his country of embarkation, his corporate parents, subsidiaries, affiliates, directors, employees, officers and agents from all claims of any nature arising out of such services. The service provider does not have the authority to modify or waive any provision of the Tour Operator’s terms and conditions.

Severability clause

If any portion of this agreement is held invalid or unenforceable, the remaining portion remains in full force and effect; where possible the portion found unenforceable will be construed in a manner consistent with the remaining portions.

Forum

This contract is construed according to the laws of the Dominican Republic and the customer is bound to the jurisdiction of the said courts.

FORUM SELECTION CLAUSE – VENUE SELECTION CLAUSE CHOOSING THE DOMINICAN REPUBLIC

Any dispute, demand, claim and/or lawsuit arising out of the operations of El Tour Caribe EARB, S.R.L. and/or its agents and/or representatives and/or Coligrin Tours EIRL, its appurtenances, and/or its agents and/or representatives must be filed in, handled by and/or litigated in a court of competent jurisdiction located solely and exclusively within the country of the Dominican Republic.

CHOICE OF APPLICABLE LAW CLAUSE CHOOSING THE LAW OF THE DOMINICAN REPUBLIC

Any dispute, demand, claim and/or lawsuit alleging breach of contract, personal injuries and/or death arising out of alleged negligence, gross negligence and/or intentional conduct arising out of the operations of El Tour Caribe EARB, S.R.L. and/or its agents and/or representatives and/or Coligrin Tours EIRL and/or its agents and/or representatives, is hereby agreed to by all parties to be governed exclusively by, decided exclusively by and/or controlled exclusively by the law and judicial procedure of the country of the Dominican Republic.

AGREEMENT THAT DOMINICAN REPUBLIC HAS PERSONAL JURISDICTION OVER EACH PERSON

All parties hereby waive any defenses to personal jurisdiction, and/or impersonam jusrisdiction to sue, or be sued, within the Dominican Republic arising from disputes related to this agreement and/or any matters arising from the performance of this agreement and/or the operations of El Tour Caribe EARB, S.R.L. and/or its agents and/or representatives and/or Coligrin Tours EIRL and/or its agents and/or representatives.

The customer acknowledges having read and understood the above terms and conditions and agrees to be bound by the same. By booking online, the customer will waive certain legal rights, including right to sue for damages.

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PRIVACY POLICY

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

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Cookies

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.